Jamie’s Cleaning Services staff does NOT clean human feces, urine, vomit, soiled clothing or other similar biohazards.
We prefer that alarms are kept off for the day of cleaning. If it must be on and the alarm is triggered, Jamie’s Cleaning Services is not responsible for any fees associated with alarm. Thermostats will not be touched.
Jamie’s Cleaning Services agrees to keep keys and other client information secure and confidential. Locksmith fees are paid only if Jamie’s Cleaning Services misplaces the keys.
Jamie’s Cleaning rates are subject to change as the condition of your home changes. Additional services need to be requested in advance so we can schedule the additional time and supplies needed.
A checklist will be left with client to show exactly what we did in each room to avoid confusion.
To include dusting of all furniture, if any surface is 50% cluttered, we will not be able to clean that area.
Cancellation Policy:
Cancellations must be received 2 days prior to scheduled service or full cleaning fees will be applied. This includes instances where we cannot access your home or an employee feels their personal safety is at risk due to an aggressive pet or actions by any individuals on the premise.
Jamie’s Cleaning Services reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.
Business Hours/Holidays/Weather:
Business and visiting hours fall between the hours of 8 a.m. and 5 p.m. and services are usually completed during this time.
Jamie’s Cleaning Services does not accept time specific calls as we cannot guarantee specific times accurately. We reserve the right to cancel scheduled cleanings due to inclement weather.
Jamie’s Cleaning Services does not do holiday visits. If your scheduled day falls on a holiday, Jamie’s Cleaning Services will call to reschedule.
Sickness:
If someone in your home is sick (contagious) please contact our office and we will be happy to reschedule your cleaning.
Payment Arrangement:
Payment is expected at time of service. A $20 non-payment fee will apply if payment is not received on scheduled cleaning day. We have the right to discontinue services until payment is made. If more than 1 consecutive service for weekly, bi-weekly or monthly customers is skipped, there will be an additional $50 fee to return your home to the top quality cleaning standard. This will be added to your next scheduled visit.
Real Estate policy: If the client is obtained through the real estate agent. The agent is ultimately responsible for the balance.
Guarantee Policy:
Jamie’s Cleaning Services wants you to be completely satisfied every time. If, within 24 hours, you are not satisfied, we will come back to your home and re-clean said items at no additional charge
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